Please dirct me towards some help with my account!

Questions and Answers : Unix/Linux : Please dirct me towards some help with my account!
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Profile Nick Hathaway

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Joined: 15 Feb 04
Posts: 3
Credit: 5,226,670
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Thailand
Message 1644798 - Posted: 21 Feb 2015, 5:45:15 UTC

I can't find where else to go.

The problem is that my account shows that one of my Android phones is not doing any work, but it is, and I have checked the phone and it seems to gained a different Computer ID and hostname to what appears on my account!!! I am trying to get this sorted, and ideas who can help?

Thanks

Nick
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Profile Jord
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Netherlands
Message 1644933 - Posted: 21 Feb 2015, 15:15:56 UTC - in response to Message 1644798.  

Normally when any of your devices is crunching on an account other than what you intended it for, you gave it a new account when you added Seti to it.

In all cases where you add a project, the email address is the unique identifier. So what you should do is check what email address you use on the account you're posting with (See https://setiathome.berkeley.edu/home.php).

Next you best detach (remove) the Seti from the phone you have the problem with, and add it again. This time making sure that you fill in the email address as it shows on the account you're posting with plus the user name, plus the password.

That then adds that phone to the correct account.
Any work done with it with credit, well too bad but accounts cannot be merged, credit cannot be merged.
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Questions and Answers : Unix/Linux : Please dirct me towards some help with my account!


 
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