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Tech support scammer
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OzzFan Send message Joined: 9 Apr 02 Posts: 15691 Credit: 84,761,841 RAC: 28 |
I don't get these calls either, probably because I only have a cell. The call happened on my cell phone. I normally don't answer calls I don't recognize, and this one came up "No caller ID", but on the off-chance that it was my company trying to contact me I went ahead and answered it. Friends have told me that the likely reason is due to a controversial decision by Sprint to share records with their partners, which in turn means it could be shared with their partners, and their partners... until such a point you don't know who you're dealing with or who has your info. |
OzzFan Send message Joined: 9 Apr 02 Posts: 15691 Credit: 84,761,841 RAC: 28 |
Maybe I can do all the stuff they tell me to do but nothing is happening. When they finally say why isnt it working. I can say ooops I forgot to tell you Im running windows in VM mode under linux. Well, what would have happened next were I to play along and pretend I didn't know anything about my computer is that they would have offered to fix it for a fee, and they would have proceeded to ask me for my credit card details so they can charge my card for their "service". If you say "nothing is happening", they simply would try to assist you in letting them remote into your machine so they can show you what's wrong (read: scam you into believing that perfectly normal errors in your Event Log are part of a larger problem). The scam would work the same whether you were using Windows in a vm under Linux or not. However, merely mentioned you use Linux or a Mac has been known to scare some of them away as their scam only works on the naivety of Windows users. Though I wouldn't be too surprised if scammers attempt to persuade you into believing even your Windows vm has issues as well if they think they can get away with it. If you want them to stop calling, the best line to use is "I don't use Windows", "I own a Mac" or lie and say "I don't own a computer". If you want to keep them on the phone (remember: they're calling you on their dime, so every moment they're on the phone costs them money), you can try to play along as much as you want but be creative and be sure to avoid giving them any billing details or other personal information. I prefer the second option of wasting their time and money. If I get another call, I'm definitely going to pretend I don't know a thing about computers and play along as long as I can. If you do a search on the internet, you can see this sort of thing has become a form of art to keep them on the phone and post the details for all to laugh at. :-) |
Gordon Lowe Send message Joined: 5 Nov 00 Posts: 12094 Credit: 6,317,865 RAC: 0 |
It always sounds like there's a million people scamming in the background on these calls. I just can't imagine going to work everyday at a call center devoted to ripping people off. The mind is a weird and mysterious place |
Dena Wiltsie Send message Joined: 19 Apr 01 Posts: 1628 Credit: 24,230,968 RAC: 26 |
It always sounds like there's a million people scamming in the background on these calls. I just can't imagine going to work everyday at a call center devoted to ripping people off. That's because you have morals and they don't. |
OzzFan Send message Joined: 9 Apr 02 Posts: 15691 Credit: 84,761,841 RAC: 28 |
It always sounds like there's a million people scamming in the background on these calls. I just can't imagine going to work everyday at a call center devoted to ripping people off. Not all of them know they're scamming people. Most of them are fresh out of school young adults in India looking for a job, and the tech industry pays extremely well over there (sidenote: I know someone that works on our India team where I work; she has a degree in Biology but works in our Network Operations Center). According to a report on a sting operation done by the U.S. Federal Trade Commission (FTC): The Windows tech support scammers all follow the same general script. There are nuances and differences, but the process of convincing people who answer the phone that their PCs are riddled with viruses never changes too much. |
Mark Stevenson Send message Joined: 8 Sep 11 Posts: 1736 Credit: 174,899,165 RAC: 91 |
Just had one of these on the phone to me calling themselves windows , knew it was a scam before reading this thread but he ended up getting a bit aggressive towards me and I would be cut off from the internet , I just told him to go forth and multiply and hung up :-) , hes rang back twice but the last time I got his number and its from india |
arkayn Send message Joined: 14 May 99 Posts: 4438 Credit: 55,006,323 RAC: 0 |
The trouble is that all these people work for foreign call centres where your own countries legislation has no legal effect. A lot are in Eastern Europe or the far East. The local governments there have no interest in stopping it because it brings income into their country. The problem with that is most of them use IP based phone numbers so they can show as calling from anywhere they want. |
OzzFan Send message Joined: 9 Apr 02 Posts: 15691 Credit: 84,761,841 RAC: 28 |
And yes, Indian call centres are the worst in the world, not only for scammers but also for outsourced tech support. Unfortunately my company loves them because they're cheap and they can provide good numbers for their performance metrics. Sadly, ask them to do any critical thinking or think outside the box to solve a problem and most of them are completely lost. To be fair though, I've seen the same behavior from our local Internal IT Call Center (Helpdesk). The job requirements don't call for critical thinking though, so you get what you pay for. They simply want someone who can answer a phone and be friendly while following a script. |
celttooth Send message Joined: 21 Nov 99 Posts: 26503 Credit: 28,583,098 RAC: 0 |
"IP spoofing" That's nothing, I got a call once that showed up as being called from my telephone. Of course we monitor all calls so only the ones we answer are the ones from who we want to talk to. If things get important enough, they will send a cop to let us know what up.... |
Gary Charpentier Send message Joined: 25 Dec 00 Posts: 30698 Credit: 53,134,872 RAC: 32 |
"IP spoofing" Have a friend who has been down that route. |
Blurf Send message Joined: 2 Sep 06 Posts: 8962 Credit: 12,678,685 RAC: 0 |
See this situation from my users all the time at work....some catch it, some let them in and then we spend hours cleaning up the mess. |
Bill Walker Send message Joined: 4 Sep 99 Posts: 3868 Credit: 2,697,267 RAC: 0 |
The trouble is that all these people work for foreign call centres where your own countries legislation has no legal effect. In Canada more and more of these calls show up as a Canadian phone number, even though they plainly come from somewhere else. Our local phone companies make this possible, for a fee. Lots of blame to go around, in my opinion. Same with 1-900 numbers that leave you a message, saying to call for your free prize. They put you on hold, you phone number gets billed by the minute, and the phone company gets a cut of this. Who is the crook here? |
Gary Charpentier Send message Joined: 25 Dec 00 Posts: 30698 Credit: 53,134,872 RAC: 32 |
The trouble is that all these people work for foreign call centres where your own countries legislation has no legal effect. Unfortunately, it isn't the phone company http://www.voip-info.org/wiki/view/Setting+Callerid that allows this. It is the VOIP company. I'd support legislation that the VOIP company must prevent telemarketing calls to the National Do Not Call list and cell phones or it could not connect to the PSTN. If they didn't they would be the party making the call and have to pay the per call fine for calling the number. As their equipment is in the country they are calling, they would not be immune from tort. The phone companies would love it and VOIP is killing their landline business anyway. |
Bill Walker Send message Joined: 4 Sep 99 Posts: 3868 Credit: 2,697,267 RAC: 0 |
Gary I suspect the big telcoms could end this - if they wanted to. They are getting too big a cut to try and stop this sort of thing. |
Gary Charpentier Send message Joined: 25 Dec 00 Posts: 30698 Credit: 53,134,872 RAC: 32 |
Gary I suspect the big telcoms could end this - if they wanted to. They are getting too big a cut to try and stop this sort of thing. Cut? What cut? They don't get to charge long distance for a VOIP call. The VOIP company puts up enough "offices" that all calls into the PSTN are local free calls. The phone company is completely cut out of the money! The reality is it costs as much to send you an e-mail as it does to call you via VOIP. The call centers are offshore so they can get cheap labor. They couldn't exist if not for the internet. The IP in voIP. Those "offices" are only the size of a single machine rack, and frequently they do that in the phone company building, talk about local calls! |
rob smith Send message Joined: 7 Mar 03 Posts: 22233 Credit: 416,307,556 RAC: 380 |
The other day one of these pests called me.... After a few minutes of his waffle I cut in with "You do realise that you are being charged at £450 per minute for this call don't you?". The line went dead very quickly :-) Bob Smith Member of Seti PIPPS (Pluto is a Planet Protest Society) Somewhere in the (un)known Universe? |
OzzFan Send message Joined: 9 Apr 02 Posts: 15691 Credit: 84,761,841 RAC: 28 |
Those "offices" are only the size of a single machine rack, and frequently they do that in the phone company building, talk about local calls! What Gary is getting at is that the phone companies are cut out entirely with Voice over Internet Protocol. VoIP simply uses a standard internet connection and that's it. Think Skype. In fact, every "smart" cell phone is actually VoIP. Most desk phones in corporate offices are VoIP phones. These call centers use standard internet connections and special software to do what they do. The phone company does not get a cut of any profits because they are not using the phone company's phone network. |
Dena Wiltsie Send message Joined: 19 Apr 01 Posts: 1628 Credit: 24,230,968 RAC: 26 |
Those "offices" are only the size of a single machine rack, and frequently they do that in the phone company building, talk about local calls! At some point, the call has to jump off the internet onto my copper pair telephone line. The telephone company won't let that happen unless money is involved somewhere. Currently I don't think there is fiber in my neighborhood and if they offer it to me, I am going to avoid it as long as possible. I don't like the idea of the phone going out if you have a long power outage. |
OzzFan Send message Joined: 9 Apr 02 Posts: 15691 Credit: 84,761,841 RAC: 28 |
Those "offices" are only the size of a single machine rack, and frequently they do that in the phone company building, talk about local calls! Agreed... but at that point it is between ISPs and Telcos. Hardly a position to say that the Telcos are getting a cut of this scam or even enough to encourage it to remain profitable. Nor is it really the Telco's responsibility to monitor every call going through their network to punish those that do this kind of thing. One NSA is enough, we don't need every public or private entity playing big brother. |
Gary Charpentier Send message Joined: 25 Dec 00 Posts: 30698 Credit: 53,134,872 RAC: 32 |
At some point, the call has to jump off the internet onto my copper pair telephone line. The telephone company won't let that happen unless money is involved somewhere. Currently I don't think there is fiber in my neighborhood and if they offer it to me, I am going to avoid it as long as possible. I don't like the idea of the phone going out if you have a long power outage. You might think so, but think mandatory network neutrality. The phone company is essentially forced to connect that call, and don't forget the point it jumps off the internet is in the local phone company building where your phone line also ends. Best the phone company can get is a flat rate per line from the ISP and a few shekels a month for the equipment rack. If the ISP makes one call or a million the amount the phone company gets is the same! Essentially it is the same as MCI at the time of the ATT breakup and their long distance service. It cuts the phone company out. |
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