U-verse On-line, but STILL pixelating. :-(
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U-verse On-line, but STILL pixelating. :-(
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 TimeLord04  Send message Joined: 9 Mar 06 Posts: 21140 Credit: 33,933,039 RAC: 23 
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One thing I forgot to mention; because we were having the problem on a "full" coax install, (coax into the Gateway, and back out of Gateway to TV's), the third Tech took us off coax for the input to the newest Gateway... So, we are currently using one pair of the six pair phone line my dad installed in 1996. So, now we are phone line into the Gateway and coax out of the Gateway to the two wired TV's. Today's upgrade to 45 Mb internet will use the sixth pair of phone line; making two pairs of phone lines going into the U-verse Gateway. The third Tech saw no problem with this install; however, I will ask the fourth Tech if he thinks it should be Cat5 to the Gateway, NOT phone line... I checked the connector ends on the inside cable going from the newly installed jack to the Gateway. The cable ends on the wires are RJ-11; standard phone jack cabling... So, I would assume that phone line from the side of the house into the Gateway is OK if they're using phone line from the new jack port to the input of the Gateway... :-/ ????? TL [EDIT] Also, no error lights on the Gateway... All are green. TimeLord04 Have TARDIS, will travel... Come along K-9! Join Calm Chaos ID: 1600636 ·  |
Gordon Lowe  Send message Joined: 5 Nov 00 Posts: 12094 Credit: 6,317,865 RAC: 0
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I read through this very quickly, and may have missed it, but is the house connected to fiber or copper at the main junction box? Just curious.  The mind is a weird and mysterious place
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TimeLord04 Send message Joined: 9 Mar 06 Posts: 21140 Credit: 33,933,039 RAC: 23
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I read through this very quickly, and may have missed it, but is the house connected to fiber or copper at the main junction box? Just curious. U-verse has fiber in the street to the Switch, (1600 feet away from the house), then phone line from the switch to the side of the house at the phone junction box. TL TimeLord04 Have TARDIS, will travel... Come along K-9! Join Calm Chaos ID: 1600651 · |
David S  Send message Joined: 4 Oct 99 Posts: 18352 Credit: 27,761,924 RAC: 12
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It's NOT a TV issue; all four TV's exhibit this issue. If you put more than one TV on the same channel at the same time, do they all have the same problem at the same time? How about if they're on different channels? If you're convinced it's one of the Vonage boxes, try removing them one at a time. (Aside: my father's Vonage box is still flashing an LED more than three years after I completely disconnected it from all power, phone, and internet connections.) David Sitting on my butt while others boldly go, Waiting for a message from a small furry creature from Alpha Centauri. ID: 1600661 · |
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TimeLord04 Send message Joined: 9 Mar 06 Posts: 21140 Credit: 33,933,039 RAC: 23
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You should go into the router and check the error counters. If you have a high CRC count, you have a router/line issue. The nasty part is the telephone company isn't very good about providing a clean line because the protocol can correct errors on the fly. This is why there are two error counters - correctable errors and one not. On this new U-Verse Gateway; I'm not sure where to look to find such reports. I will mention this to the fourth Tech today. TL TimeLord04 Have TARDIS, will travel... Come along K-9! Join Calm Chaos ID: 1600662 · |
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TimeLord04 Send message Joined: 9 Mar 06 Posts: 21140 Credit: 33,933,039 RAC: 23
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It's NOT a TV issue; all four TV's exhibit this issue. Yes, I've been upstairs watching the same channel as my mom and dad, (downstairs), and we both had the same pixelation occur on both TV's. If you're convinced it's one of the Vonage boxes, try removing them one at a time. My old PAP-2 Vonage device failed a year and a half ago. It got very hot to the touch, and voice quality started to suffer. It was a device that I paid for, retail, in 2005. Vonage replaced it free with a V-Portal 101 device; matching my parents other two devices. I like the V-Portal 101; because, it has a small LCD display that shows missed calls, caller ID on incoming calls, and shows outgoing calls and total minutes on a call. It also shows date, time, and connectivity visually rather than a blinking/or not LED. TimeLord04 Have TARDIS, will travel... Come along K-9! Join Calm Chaos ID: 1600663 · |
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TimeLord04 Send message Joined: 9 Mar 06 Posts: 21140 Credit: 33,933,039 RAC: 23
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Fourth Tech just called... He didn't get into the DB in time to grab the job ticket for today; so, we will be having yet a fifth Tech working on the job. The fifth Tech's main job, today, is to install the second port line to get us up to 45 Mb internet speeds. I will be having him read this Thread in its entirety to bring him up to speed. TL TimeLord04 Have TARDIS, will travel... Come along K-9! Join Calm Chaos ID: 1600667 · |
anniet  Send message Joined: 2 Feb 14 Posts: 7105 Credit: 1,577,368 RAC: 75 
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I was on my phone with Annie in the UK. But, if that is the culprit, wouldn't Fox News, (the channel most affected by this issue), also have pixelated??? It didn't... I find it hard to sustain pixelating Fox news when I'm talking on the phone... :) edit: I will be having him read this Thread in its entirety to bring him up to speed. erm... oops... :) ID: 1600668 · |
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TimeLord04 Send message Joined: 9 Mar 06 Posts: 21140 Credit: 33,933,039 RAC: 23
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I was on my phone with Annie in the UK. But, if that is the culprit, wouldn't Fox News, (the channel most affected by this issue), also have pixelated??? It didn't... I'm not blaming you Annie... Not your fault at all... Just stating that I was on the phone with you at the time. OK: Install of second port line complete. Speedtest.net shows a Ping of 21 ms, 50.38 Mb Download with all TV's off, and 4.54 Mb Upload. The fifth Tech was more concerned about getting the port line installed than diagnosing/re-diagnosing our TV problems. So, I called and left a VM for the fourth Tech; telling him what I've just posted here. Now I wait, again... :-/ TL TimeLord04 Have TARDIS, will travel... Come along K-9! Join Calm Chaos ID: 1600725 · |
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TimeLord04 Send message Joined: 9 Mar 06 Posts: 21140 Credit: 33,933,039 RAC: 23
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...AND!!!: We still have pixelation(s)!!! :-( The fourth Tech is coming back tomorrow morning. I hope he can figure this out. I've eliminated my personal router, a secondary router set as a switch, and am starting to eliminate the three Vonage devices. This is getting tiresome... :-( TL TimeLord04 Have TARDIS, will travel... Come along K-9! Join Calm Chaos ID: 1600824 · |
528  Send message Joined: 23 Nov 99 Posts: 89 Credit: 338,541,253 RAC: 367
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You might try here for some knowledgeable people: http://www.dslreports.com/forum/uverse A Living example of Artificial Intelligence.  
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TimeLord04 Send message Joined: 9 Mar 06 Posts: 21140 Credit: 33,933,039 RAC: 23
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You might try here for some knowledgeable people: Thanks. I just posted on that forum... We'll see what happens. :-) TL TimeLord04 Have TARDIS, will travel... Come along K-9! Join Calm Chaos ID: 1600893 · |
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TimeLord04 Send message Joined: 9 Mar 06 Posts: 21140 Credit: 33,933,039 RAC: 23
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You might try here for some knowledgeable people: They've had some ideas; however, nothing has panned out... We still have issues; now more issues than before. Apparently, Port two, (the new second set of lines added to get us to 45 Mb internet), has a "Bridge Tap" on it that now needs to be removed. While it is there, our Max. internet speed is reduced, and our internet speeds fluctuate more than they should. Also, this could add more pixelation issues. So, I won't know that the issue is resolved until the Bridge Tap is removed. Tech four has generated a ticket for an "Outside Line Tech" to come out and fix the issue; however, it may not get resolved until Monday. :-( TL TimeLord04 Have TARDIS, will travel... Come along K-9! Join Calm Chaos ID: 1601149 · |
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TimeLord04 Send message Joined: 9 Mar 06 Posts: 21140 Credit: 33,933,039 RAC: 23
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I had to pull teeth; but, I got Vonage to send out new devices for my parents and I. One for my phone line/account, and two for my parents' lines/account. The new devices will be here Tuesday. These three devices are the only items connected to the Network that I cannot readily eliminate; as my family needs these devices functioning for our home phones to work. The best I could do was to pull them from the D-Link router and plug them directly into the Gateway to eliminate my router and connected devices... This did NOT eliminate the problem; and thus, points to the Vonage devices as potential sources of trouble. Weird, though, because they've worked for years with U-verse... The problems were noticed in mid September, and have gotten worse with each change made to U-verse. Yet, according to Tech four, the problem is something in the Network. TL TimeLord04 Have TARDIS, will travel... Come along K-9! Join Calm Chaos ID: 1601217 · |
Admiral Gloval  Send message Joined: 31 Mar 13 Posts: 20331 Credit: 5,308,449 RAC: 0
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Just a off chance idea. Could it be a problem with a local node.  
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Gary Charpentier    Send message Joined: 25 Dec 00 Posts: 30679 Credit: 53,134,872 RAC: 32
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Yet, according to Tech four, the problem is something in the Network. Which network? Theirs or yours? I've seen a failure which locked the Ethernet network. I've seen them where they get overloaded with packet resend requests. I'm trying to remember if the TV service is on the same network interface as the WAN for the internet service. Here is the thought. If it is and it gets screwed up then it should be messing with all the TVs at once, assuming nothing is hooked through Ethernet switches. Also if you watch a recorded program the issues would happen at a different point in the recording as it is happening in the distribution from the DVR to TV side. However if the issue is upstream, before the TV and Internet are split by the "modem" then other than total load or bad QoS settings I'm a bit at a loss as to how it is doing it. In this case it gets recorded on the DVR and would playback with the same identical fault at the same second on any TV, even if everything else was disconnected at playback time. Now depending on how you and they have the network configured and the tv/net splitter maybe it is possible for a hang on the WAN to cause some process on their split box to hang or be late. Hope you don't need these http://www.specialized.net/Specialized/Fluke-Networks-990DSL2-CopperPro-Broadband-Loop-Tester-183.aspx and http://www.tequipment.net/Fluke-Networks/1T-1500-2PK/Network-Test-Equipment/?Source=googleshopping&gclid=CNyV2tDI-8ECFU9efgodbTgAIw to ring out the problem. 
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TimeLord04 Send message Joined: 9 Mar 06 Posts: 21140 Credit: 33,933,039 RAC: 23
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Yet, according to Tech four, the problem is something in the Network. Since my Network connects to theirs; it becomes one big Network... I've eliminated the D-Link router, (but changed it yesterday anyway to a Linksys Dual Band Gigabit router), Tech four changed the chained Cisco Valet set as a switch to a Netgear 8-Port Gigabit switch chained to the Linksys. I eliminated but changed anyway a Netgear a/b/g router set as a switch chained to the Linksys to another Netgear 8-Port Gigabit switch chained to the Linksys. The only items NOT eliminated as a problem are the three Vonage devices. I had to pull teeth; but, I got Vonage to send out three new Vonage devices. They arrive Tuesday. Monday, an Outside Line Tech shows up to remove a newly discovered Bridge Tap on the newly installed Port two to the Gateway. Once the Bridge Tap is removed, and the new Vonage devices are in place, I can resume watching for anymore pixelations in TV service on all TV's and DVR recordings. The pixelations are all simultaneous. That is, if it occurs at 12:10 PM on one set on say Fox News, and you are also recording Fox News, it shows up 10 min. into the recording on the DVR, and if someone else is watching Fox News on another set, they saw the pixelation at 12:10. Further, randomly and intermittently, when a Vonage device picks up a call and my phone, (or my parents phone from their Vonage device), rings the TV's pixelate until the phone is picked up to answer the call. It doesn't happen all the time; as I stated, it's intermittent and random. It could be the source of our troubles; or, an addition to our troubles. So, by installing all new Vonage devices on Tuesday, I can eliminate Vonage as a source of trouble - I hope... :-/ TL TimeLord04 Have TARDIS, will travel... Come along K-9! Join Calm Chaos ID: 1601472 · |
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TimeLord04 Send message Joined: 9 Mar 06 Posts: 21140 Credit: 33,933,039 RAC: 23
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UPDATE: Well, it turns out that the reported Bridge Tap on Port two was actually a bad pair of house wire. Tech six and seven diagnosed this and corrected the issue yesterday. (Yes they came out on a Sunday. They spent all day on this issue.) So, now that this has been corrected, and ALL lines, (phone and Coax), test "good"; and, Tech seven reports that there are no longer any Network errors, all should be resolved. I will monitor for any pixelations anyway; and, because it's too late to change the Vonage order, the new Vonage devices should arrive tomorrow and I will be changing them. All should now be well in U-verse land. :-) TL [EDIT] Total cost: $10/month upgrade from 24 Mb to 45 Mb service. $7/month new 1200 Non DVR box to Master Bedroom. (Moved DVR to Gateway and connected via Ethernet.) TL TimeLord04 Have TARDIS, will travel... Come along K-9! Join Calm Chaos ID: 1601766 · |
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Gary Charpentier Send message Joined: 25 Dec 00 Posts: 30679 Credit: 53,134,872 RAC: 32
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Well, it turns out that the reported Bridge Tap on Port two was actually a bad pair of house wire http://setiathome.berkeley.edu/forum_thread.php?id=76099&postid=1600461 Why did I think it? Don't know. Glad that all is fixed.
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TimeLord04 Send message Joined: 9 Mar 06 Posts: 21140 Credit: 33,933,039 RAC: 23
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Well, we thought we had it all fixed; but, we are still experiencing pixelations on all TV's and recordings. :-( We have been told that the only "problem" is that one of the Port lines from the junction box into the house connecting to the RG is suffering a 10 Mb loss of bandwidth/information... This wiring into the house, (as previously stated - I think I stated it), is RJ-11; NOT Cat5. So, the plan now is to run Cat5 from the junction box, around the outside of the house, into the garage, and up into "The Closet", (the room where all the Network Hardware, RG, two of my computers, and three Vonage devices all reside), connect that to the jack, (already in existence), to connect to the input of the RG. This work is going to be performed by two Techs; as early as Monday. My dad wants to be here for this wiring job; so, I don't know if Monday works for him. If not, I will schedule the work for Friday, when I know he will be here. All of my Network Hardware has been changed, including the three Vonage devices. We are now on our second NVG589 RG, and all other AT&T hardware has been changed; except for one 1200 box in my room that they swear is testing OK, and is not an issue... :-/ We'll see... :-/ Wish me/us luck in our latest endeavor. TL TimeLord04 Have TARDIS, will travel... Come along K-9! Join Calm Chaos ID: 1607085 · |
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